Last updated: 28 September 2025
Welcome to MAJPRO. This policy explains how order cancellations, returns, exchanges, and refunds work on our store.
Quick Summary
- Cancel: Free cancellation before dispatch. After dispatch, RTO/shipping charges may apply.
- Return window: 7 days from delivery for eligible reasons (defect, transit damage, wrong/short item).
- Not eligible: Used items, missing original packaging/accessories, clearance items, customized orders.
- Refund time: After QC approval, refunds are issued to the original payment method within 5–7 business days (UPI/Bank for COD).
- Contact: support@majpro.in | Mon–Sat, 10 AM–6 PM IST.
1) Order Cancellation
Before dispatch:
- You can cancel from your account or by emailing support@majpro.in. We’ll confirm and process the full refund.
After dispatch:
- Cancellation isn’t guaranteed. You may refuse delivery; once the parcel returns to us (RTO), we’ll deduct two-way shipping/RTO charges and any payment gateway/COD fees, then refund the balance.
2) Return & Exchange Eligibility (7 Days)
You may request a return or exchange within 7 days of delivery if:
- You received a defective or damaged product.
- You received the wrong item or there’s a short item in the box.
- The product is not as described.
Important:
- Item must be unused, in original condition, with all accessories, manuals, free gifts, and original packaging intact.
- For transit damage, share outer-box photos + unboxing video within 48 hours of delivery for courier claim support.
- For missing/short items, share an unboxing video clearly showing seal opening.
To start a return, email support@majpro.in with:
- Order ID, reason, photos/video, unboxing proof (if damage/short).
Our team will respond within 1–2 business days.
3) Non-Returnable Items
- Products that show signs of use, wear, scratches, or dents not reported on delivery day.
- Products with missing original box/accessories/manuals/freebies.
- Clearance / Final Sale items (if specifically marked).
- Customized or special-order items (if applicable/marked).
- Damage due to misuse, improper setup, or handling beyond intended use.
4) Pick-up / Self-Ship for Returns
- Where available, we’ll arrange a courier pick-up. Keep the product securely packed; hand over only after the pick-up OTP is verified.
- If self-shipping, share the receipt and AWB. Use a reliable, trackable service and original packaging.
- Return shipping fees are:
- Waived for our error (defective, wrong, damaged in transit with proof).
- Customer-paid for preference-based returns (e.g., changed mind, ordered by mistake). In such cases, a ₹99–₹199 return handling fee may apply depending on size/weight.
5) Inspection (QC) & Refund Timelines
- Once received, our Quality Check (QC) takes 24–72 hours.
- If approved, refund is initiated:
- Prepaid (UPI/Cards/Net-banking/Wallets): back to original source, 5–7 business days (bank/gateway timelines may vary).
- Cash on Delivery (COD): via UPI/Bank transfer, 3–5 business days after we receive your details securely.
- If rejected (used/missing parts/damage not as reported), we’ll ship the item back to you. Return shipping will be payable.
Deductions (where applicable):
- Shipping/RTO charges for post-dispatch cancellations or preference returns.
- Gateway/COD fees actually incurred.
- Restocking fee (up to 10%) for opened but unused preference returns to cover repacking and checks. (Not applicable for defective/wrong/damaged cases verified by QC.)
6) Exchanges
- If stock is available, we can exchange the same model/variant for defective or wrong item cases.
- If not available, we’ll process a refund as per the policy above.
7) Wrong / Missing Items
- Report within 48 hours with unboxing video and photos.
- For short items, we’ll ship the missing part or issue a proportional refund.
8) Warranty (if applicable)
- If your product includes brand warranty, warranty terms apply as printed/packaged.
- For any DOA (dead-on-arrival) within 7 days, contact us first; beyond this window, warranty service may be directed to the brand/service center.
9) International Orders
- Currently, we process returns within India only (unless stated otherwise on the product page).
10) How to Reach Us
- Email: support@majpro.in
- Hours: Mon–Sat, 10:00 AM – 6:00 PM IST
(Please include your Order ID, photos/videos, and a clear description to speed things up.)
Note: This policy is in line with the spirit of the Consumer Protection Act, 2019 (India). MAJPRO reserves the right to update the policy without prior notice; changes will be reflected on this page with the effective date.